Contact Us

We are here to help with your travel insurance questions, policy enquiries, and support requests related to Schengen visa insurance.

Whether you need assistance before purchasing a policy, help understanding coverage options, or support after purchase, our team is available to assist you as quickly as possible.

How to Reach Us

Email: contact@schengenprotect.com

We aim to respond to all enquiries promptly during normal business hours.

Common Reasons to Contact Us

  • Help choosing the right Schengen visa insurance
  • Questions about policy documents
  • Payment or purchase support
  • Travel date corrections (where permitted)
  • Refund or cancellation enquiries
  • General customer service
  • Technical website issues

Important Note About Claims

If your request relates to an insurance claim, emergency assistance, or medical event during travel, please refer to your policy documents for the dedicated insurer claims or assistance contact details. Claims are handled in accordance with the policy terms by the relevant insurance provider, including AXA Partners where applicable.

Business and Partnership Enquiries

For commercial partnerships, affiliate opportunities, or business cooperation, please contact us by email with details of your request.

Customer Support Commitment

At SchengenProtect, we aim to make the insurance process simple, clear, and reliable for international travelers visiting Europe.

Małgorzata Zep
I am a legal and travel industry specialist with a strong background in cross-border healthcare, European regulations, and consumer protection. I combine my academic expertise in law with experience in marketing and international client support. Passionate about making complex systems accessible. As the voice behind SchengenProtect.com, I am dedicated to delivering accurate, clear, and trustworthy guidance for travelers across Europe and beyond.